Robert Fairhurst & Son
Surveyors and Valuers in Bolton (Lancashire)
39 Mawdsley Street
Bolton
Lancashire
BL1 1LR
Contact Numbers
Reviews
Real life Ebenezer Scrooge!
This company claims to ground rent on our leasehold, and they are horrendous to deal with. They send us a letter each year addressed to the previous owners, who left 9 years ago. After many attempts to ring & write to them to explain that we now own the property & to enquire about purchasing the freehold; we have no response and continue to recieve letters claiming arrears when there is none, and always addressed to the wrong people. It’s a nightmare
Anglea Markle - 08/10/2023 | report this review
Why is this company not reported
Unfair practice, my mortgage, in this awful climate lost all my brilliant rate because this shower of rubbish couldn't even be bothered to respond when I have come to remortgage. What a pile of crap. To make matters worse, no reply and I'm now on a matter of weeks left and ill lose this mortgage offer. Why from all these reviews are they allowed to be like this??????
Ella Jacks - 08/11/2022 | report this review
Dishonest Business
How many legitimate businesses do not answer their telphone? Unable to provide basic accounting information. Carole doesnot follow even basic administration and accounting proceedures. Goodness knows how these stay in business given her incompetence. Cannot fine this company's registration at Companies House.
Mrs Rose - 14/03/2022 | report this review
Ground Rent
Carol, the Receptionist that I consulted today, regarding buying the freehold, was extremely helpful and explained the implications in a most understanding and friendly way.
Brian McManus - 28/10/2021 | report this review
Where are they??
I have been ringing on a regular basic different times different days. No one answers. I have written to them to ask them to ring me but no luck. I work in Preston and can’t get to the office during the week. Can anybody help please?
Brenda Entwistle - 28/06/2018 | report this review
Rent arrears
I am not in arrears and no one answers the telephone to speak to someone
Ann Schofield - 13/03/2018 | report this review
Poor customer service
Rude receptionist. Asking me for proof of paying ground rent as their system has messed up. Despite paying she said my statement would confine to say I was in arrears unless I provide the date of the bank transfer last year!
H Lf - 09/02/2016 | report this review
Avoid them if you can
Unprofessional. Unhelpful. The receptionist was rude every time I spoke with her on the phone. I have paid ground rent. No receipt arrived. I rang regarding this and was told to wait for it in the post. I rang again after some time. They could not find confirmation of payment. Now I was being asked for proof of payment. I said the date I thought I made the payment but could not be sure as I have not received my bank statement as yet. I was told this was not good enough, I had to be sure of the date. There was no other way for them to check. I asked why I was not chased for not making the payment if they thought I had not made it. I was told that they would not chase an amount as little as £2.25 until next year when I would be in arrears. I contacted my bank the same day and confirmed the date of payment and account details. I rang Robert Fairhurst & Son again. It was found that indeed my payment had been received but attached to another property! When I asked why this has happened and how can it be avoided in the future, I was told that I was "making a mount out of a molehill" . The receptionist continued to interrupt me, refused to give her name. When I asked if there was anyone else who could speak with me, I was told that they were too busy and there was nothing that should be done for me now as "the matter is cleared" anyway. When I asked about their complaints procedure, I was told that they have no complaints policy. During these phone encounters the receptionist hanged up twice without a warning, even though I did not raise my voice and certainly did not use bad language. Oh...and I still have not got my receipt of payment... Perhaps I would get round to asking for it again had I not been continually interrupted.
Olga Velichko - 13/11/2014 | report this review
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